Question 1

I cannot connect Airconet to my router

Your phone is connected to 2.4GHz router when adding a device (5GHz cannot be used to add device)
Device should be in good WiFi signal area with stable network
Ensure the router has enough free available devices (some home routers are limited to maximum 10 devices)

If you cannot add Aircoent follow these steps:

Restart router (wait for it to connect to the internet)
Ensure your phone is connected to the 2.4Ghz WiFi
Restart device (plug out and in and wait for the blue light to blink)
Press and hold the reset button on the back of the device for 5 seconds (after 10 seconds the blue light should blink fast)
Try to add device again

Notes:

Ensure to type the right router's password (case sensitive)
In case of router with automatic 2.4GHz / 5GHz selection (with single SSID for both), connect your phone's WiFi from a distance of 5-8M away from the router (preferable in different room from the router) to ensure it is automatically connected to 2.4GHz
In case router has firewall, please open in router's settings access to ports: 80, 443 and 6343 (TCP and UDP)
Network with repeaters having the same SSID and Password cannot be used

Answer

Please ensure the following:

Question 2

Airconet cannot communicates with my air conditioner

Restart the device
Within 10 seconds (while the blue light is steady ON)press the power button on the AC remote control few times until the blue power off. See video:

Note: ensure the Airconet and Air Conditioner have direct eye contact with maximum 6 meters away from each other

Answer

Please follow these steps:

Question 3

I see yellow sign in App

Ensure router has internet
Check the blue light on Airconet is Off. If it blinks over 1 minute, restart Airconet
Ensure router has not over the allowable number of devices and restart router
Pair the air conditioner again:
1. Restart the device
2. Within 10 seconds (while the blue light is steady ON) press the power button on the remote control. See video:

Answer

This means Airconet is not communicating with the server. Please do the following:

Question 4

Why I get TH1 error?

In App, go to 'Setup' page
Select 'System Setup'
Change the 'hazard room temperature' by sliding the numbers left/right

Answer

TH1 means the room temperature is over the preset hazard temperature. To change the minimum / maxiumum temperature alerts settings:

Question 5

How to control the system from computer?

Use Chrome browser on your computer
Open https://activate-ac.com
Enter your username (email) and password as you set in App

Note: you can change the language:

Go to 'SETUP'
Enter password (same as App)
Go to 'System Setup'
Select language

Answer

Yes, in App follow these steps:

Answer

Press the side button for 10 seconds till the red light flash (note that after 3 seconds press it will send off command and the red light flash, ignore it). This will enter into debug mode – each time the motion sensor detects a movement the red light will flash. Please stand on the side of the room without movement to make sure the red light does not blink for over 3 seconds while there is no movement. If the red light flashes for over 3 seconds while there is no any movement in the room, it means there is something in the room that makes it false alarm. Please make sure there is no any metal object and no mirror next to the motion sensor. Notice that this is microwave motion sensor and it is very sensitive to movement. To exit debug mode just restart the AirSense.

Question 6

Can I connect few Airconets to the same App?

Go to Setup page (press the 3 lines on the top left corner)
Select 'Device Setup;
Press the '+' on the top right corner
Enter router's password
Press Scan and wait
Select device type
Give it a name
Press Save (blue light on the device should light)
Press any button on the AC remote control until the blue light is off

Question 7