I cannot connect Airconet to my router

Please ensure the following:

1. Your phone is connected to 2.4GHz router when adding a device (5GHz cannot be used to add device)
2. Device should be in good WiFi signal area with stable network
3. Ensure the router has enough free available devices (some home routers are limited to maximum 10 devices)

Airconet cannot communicates with my air conditioner

Please follow these steps:

1. Restart the device
2. Within 10 seconds (while the blue light is steady ON)press the power button on the AC remote control few times until the blue power off. See video:

Note: ensure the Airconet and Air Conditioner have direct eye contact with maximum 6 meters away from each other

---

I see yellow sign in App

This means Airconet is not communicating with the server. Please do the following:

1. Ensure router has internet
2. Check the blue light on Airconet is Off. If it blinks over 1 minute, restart Airconet
3. Ensure router has not over the allowable number of devices and restart router
4. Pair the air conditioner again:
   1. Restart the device
   2. Within 10 seconds (while the blue light is steady ON) press the power button on the remote control. See video:

---

Why I get TH1 error?

TH1 means the room temperature is over the preset hazard temperature. To change the minimum / maxiumum temperature alerts settings:

1. In App, go to 'Setup' page
2. Select 'System Setup'
3. Change the 'hazard room temperature' by sliding the numbers left/right

How to control the system from computer?

1. Use Chrome browser on your computer
2. Open https://activate-ac.com
3. Enter your username (email) and password as you set in App

Can I connect few Airconets to the same App?

Yes, in App follow these steps:

1. Go to Setup page (press the 3 lines on the top left corner)
2. Select 'Device Setup;
3. Press the '+' on the top right corner
4. Enter router's password
5. Press Scan and wait
6. Select device type
7. Give it a name
8. Press Save (blue light on the device should light)
9. Press any button on the AC remote control until the blue light is off

AirSense's motion sensor cannot work

Press the side button for 10 seconds till the red light flash (note that after 3 seconds press it will send off command and the red light flash, ignore it). This will enter into debug mode – each time the motion sensor detects a movement the red light will flash. Please stand on the side of the room without movement to make sure the red light does not blink for over 3 seconds while there is no movement. If the red light flashes for over 3 seconds while there is no any movement in the room, it means there is something in the room that makes it false alarm. Please make sure there is no any metal object and no mirror next to the motion sensor. Notice that this is microwave motion sensor and it is very sensitive to movement. To exit debug mode just restart the AirSense.

AirSense's Power Meter cannot work

Using an Ammeter, ensure the CT wire reads over 0.5Amp when the compressor is working. If the ammeter does not read, move the CT to the wire where it read over 0.5A and restart the Airsense. In some air conditioner this wire is only located on the outer unit - in this case make the CT wire longer

1. After ensuring with Ammeter the CT can read properly, do as follows:
   1. Remove power from Airsense
   2. Power off the Air Conditioner
   3. Connect back the Airsense
   4. Turn back on the air conditioner (ensure the compressor started)
   5. Check the Speedometer on the App is reading the kWh of the air conditioner:

---